We send orders to the address you enter at checkout. The options open to that address, and what they cost, are worked out there and shown to you before you pay.
A dispatch confirmation follows the order out of the warehouse, and tracking travels with it wherever the carrier supports it. After that, the estimated arrival on the tracking page is the carrier's estimate, not a promise from us.
If a parcel arrives damaged, or does not arrive at all, email support@qankyaq.com with the order number. Chasing the carrier is our job, not yours.
Any duties or import charges are set by the customs authority of the destination country, not by us.